Frequently asked

Questions we get.

Six topics. Click any question to expand. If yours isn’t here, email us — we’ll add it.

General

Small and mid-sized businesses across many industries — construction, energy, retail, professional services, and more. What our clients have in common isn’t an industry, it’s a need: a website that brings in customers, or software that fits how they actually work — safety platforms, online stores, monitoring dashboards, internal tools. Based in Canada, working with clients anywhere.

Most software shops promise everything and disappear after launch. We don’t. Everything we build ships with safeguards, record-keeping, and testing built in — and we stay around to maintain it. If we can’t deliver something we’d run on our own systems, we say so and refer you to someone who can.

Yes — completely. The code, the design, the content, and the data are yours from day one, and everything is documented as we build. If you ever want to move to another provider, everything comes with you, ready for whoever picks it up next.

Both. Startups need foundations that won’t have to be rewritten in 18 months. Established businesses usually need to modernize what’s there or add capabilities (often AI) without disrupting what already works. We’ve done both. The size of the company matters less than how serious you are about building something that lasts.

Services & expertise

For the technically minded: cloud platforms include AWS, Azure, Google Cloud, Hetzner, and OVH (with a Canadian data-residency option). We build with React, Next.js, TypeScript, Python, and Node.js, on PostgreSQL and Redis, deployed with Docker and monitored with Prometheus and Grafana. On the AI side we work with every major provider and never lock you into one. If none of that means anything to you, that’s fine — the short version is we pick proven tools that fit the problem, not the trend.

Yes. We’ve moved paper-based workflows onto phones and tablets, replaced aging point-of-sale integrations, and turned old industrial monitoring setups into modern live dashboards. The approach is always the same: understand what’s there, move over in careful stages with no data loss, and never break what’s already working.

Yes — this comes up a lot: an aging site, or the person who built it is no longer around. We’ll look at what exists, tell you honestly whether it’s worth improving or better to rebuild, and handle the transfer of hosting and domains so nothing goes offline along the way.

Yes. Optional retainer arrangements cover monitoring, updates, feature additions, and on-call response. We prefer long-term partnerships over one-shot deliveries.

Yes — connecting to what you already use is core to what we do. We’ve integrated with Microsoft 365, Google Workspace, accounting software, CRMs, point-of-sale systems, messaging platforms, and industrial equipment. Each connection is built to be reliable and maintainable — not a quick wire-up that breaks in six months.

Process & timeline

Free one-hour discovery call to understand what you’re trying to do. If it’s a fit, we go deeper on requirements and constraints, then propose an approach with a timeline and price. We’ll be upfront if we’re not the right fit, and refer you somewhere better suited if so.

Depends on the project. Focused work — a website, a single integration, a small internal tool — is typically 2-4 weeks. Full system builds usually run 2-4 months including discovery and refinement, and we scope that before you commit. Automation projects show their first results within a few weeks.

Remote-first, based in Canada, and we work with clients anywhere — international clients welcome. On-site visits can be arranged for kickoffs and key milestones when a project calls for it. Day to day, most work happens over scheduled video calls and messages, which keeps things efficient for both sides.

Depends on you. At minimum, we need someone who can answer questions and give feedback — typically 2-4 hours per week. Some clients want to be involved daily; others trust us to run with it and check in weekly. Both work.

Pricing & engagement

It genuinely depends on what you need — which is why we don’t publish one-size-fits-all prices. Cost is driven by scope: how many screens and workflows, what needs to connect to what, and how much is built custom versus assembled from proven parts. What we promise: after a free consultation you get a clear, itemized quote before you commit, and nothing is ever added to the bill that you didn’t approve first.

Two simple options: a fixed price (best when the scope is clear up front) or hourly (best when the project will evolve as we go). Some clients add ongoing support after launch. We’ll recommend the right fit during the free consultation — and either way, you know the cost before you commit.

We typically structure payments in milestones: a portion upfront (usually 25-30%), interim payments tied to deliverable completion, and final payment upon project acceptance. This protects both parties and ensures alignment throughout the engagement.

Absolutely — we encourage it. Many of our long-term clients started with something small: a website, a single connection between two tools, or one automated workflow. It lets you see how we work before trusting us with something bigger.

Security & compliance

We take security and confidentiality seriously. We sign NDAs as standard practice, use encrypted communication, and limit access to only the people who need it. Your code and data remain your property, and we can work within any security requirements your business already has.

We design systems with compliance in mind: encrypted backups, complete activity records, and clear data-retention policies come standard. For specific regulatory regimes (HIPAA, PCI-DSS, etc.), we’ll be honest about whether we’re the right partner — sometimes the answer is yes, sometimes it’s "you need a specialist for this." We’d rather refer you than pretend.

Every project comes with a warranty period (typically 90 days) where we fix any bugs at no additional cost. Ongoing support arrangements include incident response with clear response-time commitments. And because monitoring is built in from day one, we usually catch problems before you do.

Getting started

The best way to find out is to book a free one-hour consultation. We’ll discuss your challenges, requirements, and goals. We’ll be honest about whether we’re the right fit — we’d rather refer you to someone better suited than take on a project where we can’t deliver exceptional value.

No preparation needed. Just come ready to talk about how your business runs, where things get slow or frustrating, and what you want to change. If you have examples of websites you like, a list of the tools you use today, or notes on how things currently work, bring them — helpful, but not required.

Discovery and planning usually starts within 1-2 weeks; full kickoff is typically 2-4 weeks after contract signing, depending on workload. For urgent needs, we can sometimes go faster.